Frequently Asked Questions | Cleanstar National Commercial Janitorial Services Cleaning for Atlanta's Most Recognized Brands
Welcome to the Frequently Asked Questions page for Cleanstar National, Metro Atlanta’s trusted leader in commercial janitorial services and business cleaning. As a prominent commercial cleaning company serving the Atlanta, Marietta, Buckhead, and Alpharetta regions, we understand you have questions about our deep cleaning processes, staff vetting, insurance coverage, and commitment to Green Cleaning practices. We’ve compiled answers to the most common inquiries to ensure you have complete confidence in our ability to maintain your facility's pristine image and operational excellence.
Frequently Asked Questions | Cleanstar National Commercial Janitorial Services Cleaning
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How long has the company been in business?
Cleanstar National has been providing commercial cleaning and janitorial services in the Metro Atlanta area since 1994, establishing over 30 years of trust and reliability.
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Are the cleaning staff employees, subcontractors, or franchisees?
Cleaning and Janitorial companies typically are either a “franchise” or a locally owned company. A franchise “sells” your account to a buyer who then does the cleaning themselves or “contracts” to someone else to do the cleaning. Well now, who is in charge, and who has your keys? Good question. With Cleanstar National your facility will be cleaned by one of our own employees.
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Is Cleanstar National fully insured and bonded?
Yes, we are fully insured and bonded. We carry comprehensive general liability and workers' compensation insurance to protect your business against any possible claims, providing you with complete peace of mind.
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What is your employee screening and vetting process?
All potential employees undergo a thorough vetting process, which includes full criminal background checks and verification through E-Verify. We are committed to hiring trustworthy and reliable professionals.
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What does your staff training program cover?
Our Janitorial staff receives comprehensive training that covers the proper use of equipment, the application of Green Cleaning products and practices, and adherence to all company guidelines in accordance with OSHA and State regulations.
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What level of customer support and emergency response can I expect?
We offer 24-hour, 7-day-a-week customer service. For all emergency client concerns, our Operations Department guarantees a 2-hour on-site response time to ensure issues are resolved quickly and to your satisfaction.
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What specific counties and cities do you serve in the Metro Atlanta region?
We cover the full Metro Atlanta area, including Fulton, Cobb, and Gwinnett counties. We specialize in servicing major areas like Atlanta, Buckhead, Alpharetta, Marietta, and Roswell.
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Does Cleanstar National utilize green or eco-friendly cleaning products?
Yes, we are committed to sustainable cleaning. Our staff is trained in Green Cleaning practices, and we utilize eco-friendly cleaning products to minimize environmental impact while maintaining a safe and pristine work environment.







